Guide to shopping the NewUnbox Site

Product types.

The NewUnbox Site offers New open-box and Clearance products. 



Clearance items are brand-new, factory-sealed products that are end of stock or discontinued by the manufacturer.

  • Warranty: Full manufacturer's warranty



Customers return opened products for a variety of reasons — a gift was the wrong color or model, or the TV or appliance was too big to fit. Each open-box product was tested or inspected to verify proper working order and physical appearance, and assigned a condition — Excellent-Certified, Excellent, Satisfactory. In addition, open-box products include all parts and accessories. 

Learn more about product conditions in the next section.

  • Warranty: Covered under warranty, exceptions may apply.
  • NewUnbox Certified: Yes


Product conditions.

Learn what a condition label indicates so you know what to expect when shopping for these products.


Excellent Certified.

Each Excellent-Certified product has passed the NewUnbox® Certified** process. Products in this condition look brand new — with no physical flaws, scratches — and include the original parts and accessories, as well as the original box.

* Product as near to new as possible. 

** NewUnbox® Certified.

NewUnbox Certified programs involve a rigorous multipoint inspection designed to ensure the highest performance and quality standards. Each product is tested to verify it works like new and is restored to original factory settings.



Products in Excellent condition look brand new  — and include all original parts and accessories. The product will be in its original box.


Satisfactory (in Warehouse or Wareouse Pickup items).

Products in Satisfactory condition show minor to moderate signs of use that affect cosmetic appearance, but have no impact on performance. If the product has a screen, it is intact and fully functional, with no visible blemishes in the viewing area. (A Satisfactory product does not include dents, chips, cracks or deep scratches.)