Refund policy

We want you to be satisfied with your order. This page explains how to cancel an order, what to do if something is wrong, and how refunds work.

Cancelling an order

• To cancel, message us on WhatsApp at +91 83685 23008 or email newunboxcare@gmail.com.
• We cannot accept a cancellation once the order has been dispatched.

If something is wrong with your order

• Tell us within 2 business days of receiving the product. After that, we may not be able to accept your request.
• If the product is dead on arrival, you can cancel the order and ask for a refund.
• We will check the problem with you. A short video or a few photos help us do this quickly.

Refunds

• We refund when the reason is genuine and we have confirmed it.
• Send the product back to us. We issue the refund after it reaches our warehouse.
• The refund goes to your original payment method within 1 to 3 business days. If you paid by card, it goes back to the same card.

Warranty

Most of our products are covered by the manufacturer's warranty. For a fault that appears later, the manufacturer's warranty applies where the product is covered. See How open box works.

Contact

WhatsApp: +91 83685 23008
Email: newunboxcare@gmail.com